Information & Communication Technology

Conphone Pty Ltd trading as CasphoneHardware Technician<ul><li>Permanent full-time position</li><li>38 hours per week</li><li>Salary $80,000 to $85,000 per year plus superannuation&nbsp;</li></ul>Location: Shop 18, Nerang Mall, Cnr Gilston Rd and New Street NERANG &nbsp;QLD 4211<h2>&nbsp;</h2><h2>Hardware Technician</h2>We are seeking an experienced Hardware Technician to join our team, responsible for diagnosing, repairing and maintaining computer systems, mobile devices and related hardware.<h3>&nbsp;</h3><h3>&nbsp;</h3><h3>&nbsp;</h3>&nbsp;&nbsp; <h3>Benefits</h3> <h3>Task & responsibilities</h3><h3>Key Responsibilities</h3>Diagnosing and troubleshooting hardware faults;Installing, configuring, testing and maintaining hardware and peripheral equipment;Repairing and replacing faulty components;Testing repaired devices to ensure correct operation;Performing hardware upgrades and preventative maintenance;Installing and configuring related software where required;Providing technical assistance and advice to customers;Maintaining accurate records of repairs and parts used; andEnsuring all technical work meets company quality and safety standards. <h3>Qualification & experience</h3><h3>Qualifications &amp; Experience</h3>Minimum 1 year of relevant experience in hardware support, diagnostics or repairs; andA Diploma or Degree in Information Technology, Computer Science, Computer Engineering, Electronics, or a related field.

Annual

Casphone is looking for a Hardware Technician in Nerang

Hardware Technician

Full time

We are seeking an experienced and service-focused ICT Customer Support Officer to join our growing team in Melbourne, Victoria. The successful applicant will provide first-line technical support to users, assist with deployment and maintenance of computer hardware and software, troubleshoot technical issues, and help ensure users have reliable and secure access to the organisation's ICT systems. This is a full-time ongoing position requiring strong technical troubleshooting skills, customer service capability and experience within an ICT support or service desk environment.&nbsp;&nbsp;&nbsp; <h3>Benefits</h3>Annual salary of AUD $79,423 - $83,000.&nbsp;Superannuation contributions on top of your annual salary.&nbsp;Salary based on qualifications and experience. <h3>Task & responsibilities</h3> Provide first-line technical support to users experiencing hardware, software, system and network issues. Diagnose and resolve technical incidents through telephone, email, remote-support and service-desk systems. Respond to user enquiries concerning computer hardware, software, applications and connectivity issues. Install, configure, deploy and maintain Windows and macOS computers and associated peripherals. Assist users with Microsoft 365, Outlook, email, VPN and other business applications. Create, maintain and administer user accounts, permissions and access through Active Directory and relatedidentity-management systems. Support employee onboarding and off boarding from an ICT systems perspective. Configure computers, printers, peripherals and other end-user devices. Troubleshoot local network, internet connectivity, hardware and software problems. Record, prioritise, manage and escalate incidents and service requests using the organisation's ticketing system. Provide remote technical assistance and guidance to users across different business locations. Manage ICT equipment, assets and device-lifecycle records. Assist with system upgrades, device deployments, software installations and ICT migration projects. Prepare and maintain technical procedures, user guides and knowledge-base documentation. Escalate complex technical issues to Level 2 or specialist technical teams where necessary. Provide practical guidance to users to support effective and secure use of ICT systems and equipment. Perform other related ICT customer support duties consistent with the requirements of the position.&nbsp; <h3>Qualification & experience</h3> Minimum Cert IV qualification in Information Technology, Computer Systems, ICT Support or a closely related discipline Equivalent relevant industry experience at least 1 - 2 years. Previous experience in an ICT help desk, service desk, technical support or customer support environment. Demonstrated ability to diagnose and resolve hardware, software and network-related technical issues. Experience supporting Windows operating systems and familiarity with macOS environments. Experience with Microsoft 365, Outlook and related enterprise applications. Knowledge of Active Directory, user accounts, permissions and access management. Experience using ICT ticketing or service-management systems. Experience with computer and peripheral installation, configuration and deployment. Understanding of basic networking, internet connectivity, VPN and related technologies. Strong problem-solving and analytical skills. Strong verbal and written communication skills and the ability to explain technical issues clearly to non-technical&nbsp;&nbsp;&nbsp;&nbsp;

We are seeking an experienced and service-focused ICT Customer Support Officer to join our growing team.

ICT CUSTOMER SUPPORT OFFICER

As a Level 2 Technical Support Analyst you will ensure to provide excellent customer service, assist escalations, Client engagement, product and solutions analysis and aim to meet Service Level agreement and fast resolution of the cases.You will be responsible for providing advanced technical support and operational oversight for ICT systems and integrated digital solutions. The role acts as an escalation point for complex issues, performs root-cause analysis, supports system reliability, and contributes to continuous improvement across support operations. <h3>Benefits</h3>Benefit from career growth opportunities within a growing Australian tech company.Be a pat of a collaborative and supportive team culture.enjoy oportunities for continious learning and technical skill development.&nbsp; <h3>Task & responsibilities</h3>The Level 2 Tecnical Support Analyst shall be responsible for, but not limited to, the following:<ul style="list-style-type:disc;"><li>Provide Level 2 technical support, by assisting with incidents escalated from Level 1 and ensuring timely resolution in line with service expectations.</li><li>Manage support cases through NetSuite, ensuring all communication, troubleshooting steps, and updates are accurately recorded.</li><li>Monitor the support queue, prioritising cases based on urgency and customer impact.</li><li>Coordinate onsite or remote support activities, including scheduling field technicians when required.</li><li>Liaise with customers to clarify issues, provide updates, and ensure a positive support experience.</li><li>Diagnose and resolve customer issues across software, hardware, network, and content layers, including applications, media players, displays, peripherals, and connectivity.</li><li>Perform root cause analysis and structured investigations to identify underlying causes of recurring incidents and assist in recommending corrective actions.</li><li>Conduct software and hardware testing, validating fixes, enhancements, and system stability to confirm reported issues and validate resolutions.</li><li>Provide feedback to internal teams on recurring issues, customer pain points, and opportunities for service improvement.</li><li>Support the preparation and staging of equipment for customer deployments, ensuring devices are labelled, documented, and ready for installation.</li><li>Perform proactive system monitoring and diagnostics to identify potential issues and prevent service disruptions.</li><li>Implement preventative maintenance actions to improve system reliability and reduce repeat incidents.</li><li>Liaise with vendors and third-party suppliers to escalate issues, coordinate resolutions, and validate outcomes.</li><li>Monitor and support SLA performance, ensuring incidents and requests are managed within agreed service targets.</li><li>Coordinate with warehouse and deployment teams regarding support spares, stock availability, and staging requirements.</li><li>Provide onsite and remote technical support when required, including approval and coordination of field technician visits.</li><li>Review and validate technical quotes and change requests, ensuring accuracy and alignment with customer requirements.</li><li>Prepare and maintain support documentation, including troubleshooting guides, incident reports, test results, staging records, and knowledge base articles.</li><li>Asist with preparing periodic operational and performance reports to support service monitoring and improvement initiatives.</li><li>Contribute to process improvement initiatives, including reviewing workflows, compliance, and tagging accuracy.</li><li>Assist with training and proficiency checks for Level 1 support staff to improve support capability and quality.</li></ul>&nbsp;&nbsp;&nbsp; <h3>Qualification & experience</h3><ul><li>Diploma or higher</li><li>Technical Support customer contact centre environment experience.</li><li>Minimum 2 years of work experience in similar role</li><li>Experienced with NetSuite CRM system - IS A MUST.</li><li>Familiar and competent with quality management and systems.</li><li>Experienced with supporting and staging media players, digital signage and AV equipment.&nbsp;</li><li>Experience in giving constructive input to colleagues regarding the quality and outcomes of their work.</li></ul>&nbsp;

How many years have you worked specifically as a Level 2 Technical Support Analyst?

Are you experienced in using NetSuite CRM for case management?

Do you have hands‑on experience supporting and staging media players, digital signage, and AV equipment?

Level 2 Tech Support Analyst will be responsible for providing advanced tech support and operational oversight for ICT systems and digital solutions.

Level 2 Technical Support Analyst

Position Title: ICT Support and Test EngineerEmployment Type: Full-Time, PermanentLocation: Level 10, 108 Lonsdale Street, Melbourne Vic 3000Occupation: ICT Support Engineer / ICT Support and Test EngineerEmployer: AAAR INSTITUTE OF BUSINESS AND TECHNOLOGY trading asRansford College Pty Ltd.ABN: 86 606 260 404 |ACN: 606 260 404<h3>&nbsp;</h3><h3>Key Outcomes of the Position</h3>The ICT Support and Test Engineer will be expected to contribute to:<ul><li>Reliable and continuous operation of the College's ICT environment;</li><li>Timely resolution of technical incidents and system faults;</li><li>Effective testing and implementation of ICT changes;</li><li>Improved system performance, security and reliability;</li><li>Accurate technical documentation and ICT asset management;</li><li>Reduced disruption to academic and administrative operations; and</li><li>Continuous improvement of the College's ICT infrastructure and support processes.</li></ul> <h3>Benefits</h3><ul><li>Full time Permanent opportunity</li><li>Competitive salary package</li><li>career growth</li><li>Diverse ICT enviornment</li><li>professional development</li><li>collaborative work place</li><li>Meaningful responsibility</li></ul>&nbsp; <h3>Task & responsibilities</h3><h3>Key Duties and Responsibilities</h3><ul><li>Analyse, diagnose and resolve complex hardware, software, network, system and application issues affecting users and business operations.</li><li>Provide advanced technical support and troubleshooting for desktops, laptops, printers, servers, network equipment, operating systems and business applications.</li><li>Investigate recurring ICT faults and system performance issues, identify root causes and implement appropriate corrective solutions.</li><li>Install, configure, maintain and support computer hardware, operating systems, software applications and associated ICT infrastructure.</li><li>Monitor ICT systems and networks to identify performance, availability, capacity and security issues.</li><li>Assist with administration and maintenance of servers, networks, user accounts, access permissions, email systems and cloud-based services.</li><li>Test new and modified ICT systems, applications, software releases and infrastructure changes before implementation.</li><li>Develop and execute system and application test plans, test cases and testing procedures to identify errors, defects and performance issues.</li><li>Document testing outcomes, technical faults and system defects and coordinate corrective action where required.</li><li>Verify that repaired, upgraded or newly implemented systems operate correctly and meet operational requirements.</li><li>Provide technical advice regarding ICT system improvements, upgrades and technology solutions.</li><li>Assist with the implementation, integration and deployment of new ICT systems and applications.</li><li>Maintain appropriate system configurations, technical documentation, asset records, troubleshooting procedures and support records.</li><li>Apply appropriate backup, recovery, cybersecurity and access-control procedures to protect organisational information and ICT resources.</li><li>Investigate security-related technical issues and escalate significant incidents where appropriate.</li><li>Liaise with software vendors, telecommunications providers and external ICT service providers to resolve technical problems.</li><li>Provide technical assistance and guidance to College staff regarding the effective use of ICT systems and applications.</li><li>Prioritise and manage support requests and ensure technical issues are resolved within appropriate service timeframes.</li><li>Participate in ICT projects, including system upgrades, infrastructure improvements, migrations and implementation of new technologies.</li><li>Conduct regular system checks, preventative maintenance and performance reviews to improve ICT reliability.</li><li>Recommend practical improvements to ICT infrastructure, systems, processes and technical support procedures.</li><li>Ensure ICT activities comply with organisational policies, privacy requirements, cybersecurity practices and applicable regulatory requirements.</li></ul> <h3>Qualification & experience</h3><h3>Skills and Competencies Required</h3>The successful candidate should demonstrate:<ul><li>Strong knowledge of ICT systems, computer hardware, operating systems, networks and software applications.</li><li>Advanced troubleshooting and technical problem-solving skills.</li><li>Ability to diagnose complex system, network, hardware and software faults.</li><li>Knowledge of system and application testing methodologies.</li><li>Ability to prepare and execute test plans, test cases and technical testing procedures.</li><li>Understanding of network configuration, connectivity, TCP/IP, DNS, DHCP and related technologies.</li><li>Experience with user-account administration, permissions and access-control systems.</li><li>Understanding of cloud-based platforms and modern ICT environments.</li><li>Knowledge of cybersecurity principles, system security, backups and disaster-recovery practices.</li><li>Ability to monitor system performance and identify technical risks and areas for improvement.</li><li>Strong technical documentation and reporting skills.</li><li>Ability to communicate technical information clearly to both technical and non-technical users.</li><li>Strong organisational and time-management skills, including the ability to prioritise multiple technical issues.</li><li>Ability to work independently while collaborating effectively with management, employees, vendors and external ICT providers.</li></ul><h3>Qualifications and Experience</h3>The preferred candidate should possess a relevant tertiary qualification in Information Technology, Computer Science, Networking, Information Systems, Software Engineering or a closely related ICT discipline, together with relevant professional experience.

Full-time permanent position with competitive salary, career growth and great team to work with

ICT Support and Test Engineer

About usMercy College Koondoola is a co-educational Catholic school in Koondoola, in Perth's northern suburbs, operating within the Catholic Education Western Australia (CEWA) system. The Sisters of Mercy founded the College in 1972, and it now teaches more than 1,600 students from Kindergarten to Year 12 on a 10-hectare campus at 26 Mirrabooka Avenue. The College serves a culturally diverse community and offers programs in information technology, science and STEM, and early learning.&nbsp;About the roleThe ICT Support Technician is committed to the Vision and Mission of the College. The role will be required to support the strategic direction of the College and the school improvement journey.The ICT Support Technician will work with the ICT Team and is accountable to the ongoing improvement of ICT practises to support the effective operation of the College.&nbsp;Duties and ResponsibilitiesICT Systems Management&nbsp;<ul><li>Support the ICT Senior Systems Administrator and ICT Systems</li><li>Administrator where required</li><li>Maintain all documentation for ICT systems and processes</li><li>Assist the ICT Manager with budgetary requirements</li><li>Act as ICT Systems Administrator when required</li></ul>Project Management&nbsp;<ul><li>Identify potential ICT projects&nbsp;</li></ul>Support Services&nbsp;<ul><li>Provide first-tier ICT support to staff and students, troubleshooting and resolving helpdesk requirements both inside and outside the classroom, ensuring timely and effective solutions</li><li>Interface with CEWA to create and manage CEWA ICT Helpdesk tickets</li><li>Manage CEWA user accounts</li><li>Oversee relationships and liaise with third-party contractors/software vendors where required</li><li>Assist College staff by providing initial support and basic training on ICT systems, equipment and ICT applications like Teams, SharePoint, and OneNote</li><li>Assist in the deployment of staff and student devices</li><li>Respond, manage and follow up ICT support tickets and emails, prioritising and resolving them in a prompt manner, and escalating to senior ICT team members when required</li><li>Assist with the setup, configuration and deployment of new ICT equipment, including computers, printers, and mobile devices</li><li>Perform routine maintenance and updates on existing ICT and audio-visual equipment to ensure optimal performance</li><li>Maintain accurate records of all ICT support activities, including documenting issues and solutions</li><li>Assist with ICT projects and initiatives as required</li></ul>&nbsp;Qualifications/Licenses&nbsp;<ul><li>This position requires a relevant qualification and/or experience relevant to the position</li></ul>&nbsp;Experience<ul><li>Experience working within Windows and Apple environments</li><li>Experience documenting ICT processes</li><li>Some experience working with MDM technologies</li><li>Some experience working with WiFi and networking technologies</li></ul>&nbsp;Skills, Abilities &amp; Knowledge<ul><li>Good ICT troubleshooting skills</li><li>Excellent documentation skills</li><li>Possess the ability to work collaboratively as a team member of the ICT Team</li></ul><ul style="list-style-type:disc;"><li>The incumbent must have excellent organisation skills, customer service skills, communication and interpersonal skills on all levels</li><li>Work with all staff, students, and family members in such a manner as to support the CEWA/Mercy College Code of Conduct</li><li>Commitment to Child Safety and Protection consistent with the CEWA Child Safe Framework</li><li>Uphold strict confidentiality on all College matters</li></ul>&nbsp;

The role will be required to support the strategic direction of the College and the school improvement journey.

ICT Support Technician

Phone Xperts Pty. Ltd. a leading provider of mobile phone solutions and accessories, is seeking of full-time Hardware Technician &nbsp;in Warwick Perth.Your duties will include:Diagnose, repair, and service a wide range of electronic equipment, including laptops, tablets, iPads, and smartphones,with specialized expertise in Apple, Samsung, and other major brands.Evaluate computer systems, hardware configurations, and software requirements to engineer effective technicalsolutions for complex system issues.Provide rapid-response technical support to resolve client inquiries regarding hardware and software malfunctionsthrough advanced troubleshooting.Adjusting existing programs to meet the needs of the userIntroduce and downloading suitable software as per the requirements of the userProvide support to guarantee the users effective use of applications and equipmentInstall new hardware, software and computer networksRepairing and replacing peripheral equipment such as network cables, displays and other device computer parts and accessories.In return you will receive:Package: $80,000-82,000 per annum plus superannuationPosition: Full time (38 hours a week)Ongoing support from our teamRequirements of positionAQF Associate Degree, Advanced Diploma or Diploma and at least 1 year of relevant work experience or 3 years of experience to substitute formal qualificationIf you are interested in this position, please send us your resume.Please note only email applications will be accepted and only shortlisted candidates will be contacted.&nbsp;

Hardware technician

The purpose of the ICT 2nd Level Support role is to ensure the reliability, security, uptime and optimal performance of the organisation’s IT core systems and local network infrastructure. This is accomplished by providing advanced technical support, maintaining infrastructure, and administering core systems beyond first-level (helpdesk) support.This role acts as a technical escalation point, working with third party providers where applicable to restore affected services and by bridging day-to-day user support and strategic IT operations to successfully serve our customers. <h3>Benefits</h3> <h3>Task & responsibilities</h3>Serve as the second level support for escalated IT issues, ensuring timely and effective resolution.Install, configure, and maintain computer hardware, operating systems, servers and enterprise applications as designated.Support in troubleshoot local infrastructure issues and manage the effective resolution through the relevant workflow.Support of desk side support services to staff during working hours.Identify, analyze, and resolve hardware and software issues related to servers, workstations, and communication systems, while delivering effective technical support services.Support of company’s LAN and WAN and associated hardware and software.Coordinate, test and Validate patch management, system updates, and vulnerability remediation across servers and endpoints.Assist and support IT Infrastructure in 24X7 environment including.o Data &amp; Voice Switcheso LAN, WAN &amp; Serverso SIP Trunk Lineso Genesys &amp; IP Phoneso Data Connectivity Aspects (VPN/ Internet)o Access Control Systems and Security requirementso User PCso Support &amp; Service Contracts related to TechnologySupport identity and access management (IAM), including MFA, SSO, and conditional access policies.Participate in infrastructure projects such as server migrations, cloud adoption, and network redesigns.Coordinate and oversee periodic system audits including validation and review of access controls.Support and assist the IT supervisor in the readiness of products/business and at all times by:o Continuous monitoringo Periodic &amp; Preventive Maintenanceo Liaising with suppliers and vendors for quick resolution of issuesDevelop and evaluate technical materials including procedures, user guides, operational manuals, system specifications, technical reports, and maintenance records.Support change management processes by assisting in the planning, coordination, and implementation of system and infrastructure changes.Support Incident Management and risk management processes including the identification, resolution and escalation ensuring minimal disruption to business operations.Collaborate with cross-functional teams to deliver infrastructure solutions aligned with business goals.Assist and manage backup, disaster recovery, and business continuity Plan to ensure rapid restoration of services in the event of system failure or data loss.To ensure that all regulatory guidelines are adhered to, for example PCI and federal Privacy Act 1998.To ensure that you conduct your role in accordance with EA fraud and corruption fight policies (to act honestly and with integrity) and to report any suspected incidents of fraud and corruption.To adhere to all Company Policies and Procedures, including Health &amp; Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT and Internal Control Financial Regulations.To undertake any other duty or responsibility that may reasonably be allocated by your Manager/Company’s Senior Management Team. <h3>Qualification & experience</h3>Ability to work both independently and within a teamEstablishing, managing and monitoring support processes for a high availability, high-capacity site.Must be result driven, proactive, self-motivated and a team player.Good planning and organisation skills in order to meet timescales.Excellent interpersonal and communications skills (verbal and written).Ability to lead in an environment of change.Excellent analytical and problem-solving skills.Ability to increase productivity and continuously improve methods, approaches, and departmental contribution. Commitment to continuous learning.Ability to consult with and influence senior members of staff.Ability to interact with all levels of seniority, both internal &amp; external.

Advanced troubleshooting, infrastructure maintenance, and system administration to ensure reliable, secure, high-performance IT operations.

ITC 2nd Level Support

The continued expansion of Sundown Pastoral's technology environment has increased the Company's requirement for dedicated ICT support. The Company's farming operations utilise an increasingly interconnected range of computer hardware, software applications, communication systems, GPS-enabled devices, sensors, remote monitoring technologies and digitally enabled agricultural equipment.The introduction of autonomous agricultural machinery further increases this requirement. While the machinery itself performs agricultural functions, its operation relies upon ICT components including computer systems, software, GPS positioning, connectivity, data communication and associated digital platforms. These systems must be properly configured, connected, maintained and supported to ensure that they remain available to the Company's operational workforce.The ICT Support Technician will provide technical support across this environment by diagnosing and resolving ICT-related problems, assisting users, configuring equipment and software, supporting network and communications connectivity, maintaining ICT devices&nbsp; <h3>Benefits</h3>$80,000 to $85,000 plus Super depending on experience <h3>Task & responsibilities</h3>Technology &amp; Digital Projects:•&nbsp;&nbsp;&nbsp;&nbsp;Assist in the delivery of new technology projects and digital transformation initiatives.•&nbsp;&nbsp;&nbsp;&nbsp;Support system upgrades, software implementations, and business process improvements.•&nbsp;&nbsp;&nbsp;&nbsp;Participate in project planning, testing, deployment, and user training.•&nbsp;&nbsp;&nbsp;&nbsp;Create and maintain project documentation and user guides.•&nbsp;&nbsp;&nbsp;&nbsp;Assist with data migration, system integrations, and automation projects.•&nbsp;&nbsp;&nbsp;&nbsp;Identify opportunities to leverage technology to improve efficiency and reduce manual•&nbsp;&nbsp;&nbsp;&nbsp;processes.(AI) &amp; Automation•&nbsp;&nbsp;&nbsp;&nbsp;Assist with the implementation and adoption of AI tools across SPC.•&nbsp;&nbsp;&nbsp;&nbsp;Research emerging AI technologies and identify practical business applications.•&nbsp;&nbsp;&nbsp;&nbsp;Support the development of AI-powered workflows and automation solutions.•&nbsp;&nbsp;&nbsp;&nbsp;Assist with Microsoft Copilot, Power Automate, Power Apps, ChatGPT, and other AI-enabled•&nbsp;&nbsp;&nbsp;&nbsp;business tools.•&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain AI knowledge resources and training materials.•&nbsp;&nbsp;&nbsp;&nbsp;Monitor AI initiatives and provide feedback on business outcomes and efficiencies gained.Network, Wi-Fi &amp; Infrastructure Support•&nbsp;&nbsp;&nbsp;&nbsp;Assist with the deployment and management of network and Wi-Fi infrastructure across SPC properties.•&nbsp;&nbsp;&nbsp;&nbsp;Support Starlink, wireless bridge, fibre and networking projects.•&nbsp;&nbsp;&nbsp;&nbsp;Assist with troubleshooting internet connectivity issues.•&nbsp;&nbsp;&nbsp;&nbsp;Install and configure network equipment including routers, switches, access points and•&nbsp;&nbsp;&nbsp;&nbsp;wireless devices.•&nbsp;&nbsp;&nbsp;&nbsp;Monitor network performance and report issues.•&nbsp;&nbsp;&nbsp;&nbsp;Maintain records of IT assets and network equipment.•&nbsp;&nbsp;&nbsp;&nbsp;Assist with technology deployments across accommodation facilities, offices, workshops, and remote sites.Hardware &amp; Device Management•&nbsp;&nbsp;&nbsp;&nbsp;Configure and deploy laptops, desktops, tablets, mobile phones, and printers.•&nbsp;&nbsp;&nbsp;&nbsp;Assist with device setup for employees and contractors.•&nbsp;&nbsp;&nbsp;&nbsp;Maintain asset registers and equipment records.•&nbsp;&nbsp;&nbsp;&nbsp;Troubleshoot hardware and software issues.•&nbsp;&nbsp;&nbsp;&nbsp;Support smart TVs, Roku devices, Google Home, Google Nest, and accommodation•&nbsp;&nbsp;&nbsp;&nbsp;technology solutions.Cybersecurity &amp; Compliance•&nbsp;&nbsp;&nbsp;&nbsp;Promote cybersecurity awareness across the business.•&nbsp;&nbsp;&nbsp;&nbsp;Assist with user access management and security controls.•&nbsp;&nbsp;&nbsp;&nbsp;Support implementation of IT policies and procedures.•&nbsp;&nbsp;&nbsp;&nbsp;Assist with technology compliance and risk management activities.•&nbsp;&nbsp;&nbsp;&nbsp;Maintain confidentiality and security of company information and systems.Documentation &amp; Training•&nbsp;&nbsp;&nbsp;&nbsp;Create and maintain Standard Operating Procedures (SOPs).•&nbsp;&nbsp;&nbsp;&nbsp;Develop user guides and training resources.•&nbsp;&nbsp;&nbsp;&nbsp;Assist with staff training sessions.•&nbsp;&nbsp;&nbsp;&nbsp;Maintain accurate technology documentation and knowledge bases.•&nbsp;&nbsp;&nbsp;&nbsp;Document system configurations, processes, and troubleshooting procedures.&nbsp; <h3>Qualification & experience</h3>•&nbsp;&nbsp;&nbsp;&nbsp;Must possess at least a relevant Diploma, Advanced Diploma qualification or higher•&nbsp;&nbsp;&nbsp;&nbsp;Must demonstrate at least 12 months of relevant work experience&nbsp;

ICT SUPPORT TECHNICIAN nec

Support and maintain client computer systems, servers, networks and business applications. The role includes troubleshooting, deployment, maintenance and security work delivered remotely, onsite and from the Geraldton workshop.The successful applicant will manage a varied technical workload, resolve complex support issues and work directly with clients, colleagues, vendors and service providers. This position requires strong technical judgement, attention to detail and the ability to explain solutions clearly.Tasks and Responsibilities:<ul style="list-style-type:disc;"><li>Administer and maintain Windows server, workstation and network environments for business clients.</li><li>Monitor and maintain backup systems, perform recovery tasks and assist with disaster recovery procedures.</li><li>Configure, maintain and troubleshoot network infrastructure including routers, switches, wireless access points, VPNs and internet connectivity.</li><li>Troubleshoot server, operating system, application and network-related faults and implement appropriate resolutions.</li><li>Administer Microsoft 365 and other business systems, including users, permissions, email and related services.</li><li>Implement and maintain system security controls, software updates, endpoint protection and monitoring systems.</li><li>Monitor system and network performance and investigate availability or performance issues.</li><li>Maintain technical documentation, system configurations, operational procedures and client network records.</li><li>Liaise with vendors and service providers when resolving infrastructure, connectivity and system issues.</li><li>Assist with deployment, migration and upgrade of servers, workstations, networks and associated business technology.&nbsp; &nbsp;</li></ul>Qualifications and Work Experience Required:<ul style="list-style-type:disc;"><li>A relevant diploma, advanced diploma, associate degree, bachelor’s degree or higher qualification in information technology, computer science, cybersecurity or a related field.</li><li>At least one to two years&nbsp; of relevant experience in IT support, systems administration, network monitoring and infrastructure support.&nbsp;</li><li>Practical experience supporting Windows Server, Active Directory, Microsoft 365, Entra ID and Exchange Online.</li><li>Experience installing, configuring and troubleshooting workstations, servers, software, networks and peripheral equipment.</li><li>Knowledge of routers, switches, wireless networks, VPNs, VoIP, backups and endpoint security.</li><li>Ability to diagnose technical faults and provide support remotely, onsite and in a workshop environment.</li><li>Strong customer-service, documentation and communication skills.</li></ul>Desirable Certifications<ul style="list-style-type:disc;"><li style="text-align:justify;">CompTIA Security+</li><li style="text-align:justify;">Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800)</li><li style="text-align:justify;">Microsoft Certified: Endpoint Administrator Associate (MD-102)</li><li style="text-align:justify;">Experience with Fortinet, UniFi, SentinelOne, Veeam or similar technologies</li><li style="text-align:justify;">Postgraduate qualifications&nbsp;</li></ul>Application ProcessApplicants who meet the above criteria are encouraged to apply and provide a detailed outline of their suitability for the position.Applications will be accepted for four (4) weeks from the date of advertisement.Only shortlisted candidates will be contacted.&nbsp;

Support & maintain client computer systems, servers, networks & business applicationsincluding troubleshooting, deployment, maintenance & security.

ICT Support Technician (Level 2)

Conphone Pty Ltd trading as CasphoneHardware Technician<ul><li>Permanent full-time position</li><li>38 hours per week</li><li>Salary $80,000 to $85,000 per year plus superannuation&nbsp;</li></ul>Location: Kiosk 2250, Caneland Central, Cnr Victoria St and Mangrove Road MACKAY QLD 4740<h2>&nbsp;</h2><h2>Hardware Technician</h2>We are seeking an experienced Hardware Technician to join our team, responsible for diagnosing, repairing and maintaining computer systems, mobile devices and related hardware.<h3>&nbsp;</h3><h3>&nbsp;</h3><h3>&nbsp;</h3>&nbsp;&nbsp; <h3>Benefits</h3> <h3>Task & responsibilities</h3><h3>Key Responsibilities</h3>Diagnosing and troubleshooting hardware faults;Installing, configuring, testing and maintaining hardware and peripheral equipment;Repairing and replacing faulty components;Testing repaired devices to ensure correct operation;Performing hardware upgrades and preventative maintenance;Installing and configuring related software where required;Providing technical assistance and advice to customers;Maintaining accurate records of repairs and parts used; andEnsuring all technical work meets company quality and safety standards. <h3>Qualification & experience</h3><h3>Qualifications &amp; Experience</h3>Minimum 1 year of relevant experience in hardware support, diagnostics or repairs; andA Diploma or Degree in Information Technology, Computer Science, Computer Engineering, Electronics, or a related field.

Casphone is looking for a Hardware Technician in Mackay

Help Desk & IT Support

Looking to solve your labour shortage? Promote your job opportunities to students with StudyInGoldCoasts’ portal and fast track your recruitment efforts today!

StudyinGoldCoast offers streamlined hiring tools, industry-first compliance tools and features such as video to attract more talent to your job ads. Save time, reduce costs, improve effectiveness and drive value across the full recruitment marketing value chain.

For job-seekers, StudyInGoldCoast is the first stop to finding a job while they are studying. Local talent gain benefits like using video to better pitch their skills in a competitive market. International talent visiting Australia or already here can easily find Australian employers willing to hire them.

For employers, StudyInGoldCoast is backed by advanced recruitment technology to improve recruitment marketing and compliance. It's also supported by a growing number of partnerships, giving employers greater reach via other job boards across the Workinitiatives network with no extra effort.

Number one destination for job openings for students studying in the Gold Coast!

Solve your labour shortage, improve your recruitment marketing and streamline your compliance with StudyInGoldCoast. All features are included, plus you’ll be connected to thousands of candidates in both Australia and overseas. Simply register and start posting today!

Find your ideal job in Australia simply by uploading your resume and letting our technology find job matches made for you across our ecosystem of job boards.
                                                
                                                

StudyInGoldCoast is a part of the Workinitiatives network

StudyinGoldCoast is a part of the Workinitiatives network

Jobs in Australia

Information and communication technology

12 available jobs

Hardware Technician

ICT CUSTOMER SUPPORT OFFICER

Level 2 Technical Support Analyst

ICT Support and Test Engineer

ICT Support Technician

Hardware technician

ITC 2nd Level Support

ICT SUPPORT TECHNICIAN nec

ICT Support Technician (Level 2)

Hardware Technician