Hospitality & Tourism

SummaryCapella Sydney is seeking experienced and detail-oriented Head Housekeepers to lead and coordinate the Housekeeping Department. This role is suited to a hospitality professional with strong leadership capabilities and demonstrated experience managing housekeeping operations within a luxury hotel environment. &nbsp;The successful candidate will be responsible for maintaining exceptional cleanliness standards, leading a high-performing team, and ensuring a seamless guest experience in line with Forbes and Capella standards.&nbsp;About the RoleCapella Hotels and Resorts embodies excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location’s dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparalleled sophistication and style.Reporting to the Hotel Manager and Assistant Director of Housekeeping, the Head Housekeeper is responsible for the daily supervision and coordination of Housekeeping operations, ensuring guest rooms, public areas, back-of-house areas, linen, uniforms, and laundry services are maintained to the highest luxury hospitality standards. &nbsp;The role requires strong operational leadership, team management, quality assurance, and cross-departmental collaboration to deliver exceptional guest satisfaction and operational excellence. <h3>Benefits</h3>BenefitsAt Capella Sydney, we offer:<ul style="list-style-type:disc;"><li>Competitive salary package</li><li>Structured training, learning and development opportunities</li><li>Career progression within a luxury hospitality brand</li><li>Complimentary meals whilst on duty</li><li>Uniform and laundry provided</li><li>A supportive and inclusive work environment</li><li>Opportunities to be part of a world-class luxury hospitality team</li></ul> <h3>Task & responsibilities</h3>Key Responsibilities:As Head Housekeeper, you will supervise and coordinate the Housekeeping team, including Supervisors, Room Attendants, Public Area Attendants, Laundry and Uniform Attendants, Runners, and Coordinators. You will determine daily work requirements, allocate duties, maintain attendance records and rosters, and ensure staffing levels support operational requirements.You will oversee the cleanliness and presentation of guest rooms, suites, public areas, and back-of-house facilities, ensuring compliance with Capella, Forbes, and luxury hospitality standards.&nbsp; This includes conducting inspections, ensuring VIP room readiness, and implementing continuous improvements to operational efficiency and guest satisfaction.You will work closely with Front Office, Engineering, Security, and other departments to coordinate room readiness, maintenance requirements, and guest service delivery, ensuring seamless hotel operations and exceptional guest experiences.You will manage departmental inventories, including linen, uniforms, guest supplies, and cleaning materials, while monitoring stock levels, controlling costs, and supporting departmental budget objectives.You will lead, coach, train, and develop the Housekeeping team, supporting recruitment, performance management, staff engagement, and the resolution of workplace issues and employee concerns.You will explain and enforce workplace health and safety procedures, ensuring compliance with hotel policies, safety regulations, and legislative requirements.You will respond to guest feedback and complaints professionally, while continually reviewing housekeeping operations and recommending improvements to service standards, processes, equipment, and productivity. <h3>Qualification & experience</h3>Qualification &amp; ExperienceTo be successful in this role, candidates must possess:<ul style="list-style-type:disc;"><li>Relevant qualification: Certificate IV, Diploma or Degree in Hospitality, Hotel Management, or related field</li><li>1–3 years' experience in housekeeping supervision or management, subject to the applicants' actual years of relevant experience.</li><li>Proven experience leading housekeeping operations within a luxury hotel, resort, or premium hospitality environment</li><li>Strong knowledge of housekeeping procedures, room operations, laundry, linen management, and quality assurance standards</li><li>Demonstrated experience in workforce planning, rostering, attendance management, and labour optimisation</li><li>Strong leadership, coaching, and people management skills</li><li>Experience managing guest complaints and delivering service recovery solutions</li><li>Excellent communication and interpersonal skills</li><li>Strong organisational and problem-solving abilities</li><li>Competent computer skills, including Microsoft Office and hotel property management systems such as OPERA</li><li>Understanding of Workplace Health and Safety requirements and compliance obligations</li><li>Full Australian working rights</li><li>Luxury hotel experience is highly desirable</li></ul>

Annual

Capella Sydney is seeking experienced and detail-oriented Head Housekeepers to lead and coordinate the Housekeeping Department.

Head Housekeepers

Full time

As a Hotel Service Manager, you will oversee the day-to-day service operations of our accommodation properties while ensuring exceptional guest satisfaction, operational efficiency, and high service standards.This is a hands-on leadership role requiring strong operational knowledge, excellent communication skills, and the ability to lead and develop hospitality teams.Key Responsibilities<ul><li>Oversee daily hotel service operations, including front office, housekeeping and guest services.</li><li>Supervise and support hotel staff to maintain high service standards.</li><li>Prepare staff rosters and allocate daily duties.</li><li>Conduct room inspections and ensure quality assurance standards are maintained.</li><li>Deliver exceptional guest service and resolve customer concerns professionally.</li><li>Ensure compliance with Work Health &amp; Safety (WHS) policies and hospitality regulations.</li><li>Maintain cleanliness, presentation and operational standards throughout the property.</li><li>Coordinate with maintenance teams and suppliers to ensure smooth operations.</li><li>Monitor inventory, linen and housekeeping supplies.</li><li>Assist with recruitment, onboarding and staff development.</li><li>Support management in improving operational efficiency and guest satisfaction.</li></ul>About YouTo be successful in this role, you will have:<ul><li>Previous experience in hotel, motel or accommodation management or hotel service supervision.</li><li>Strong leadership and people management skills.</li><li>Excellent customer service and communication abilities.</li><li>Experience supervising housekeeping and front office operations.</li><li>Knowledge of hospitality cleaning procedures and quality standards.</li><li>Understanding of Work Health &amp; Safety (WHS) requirements.</li><li>Excellent organisational and problem-solving skills.</li><li>Ability to work flexible hours, including weekends and public holidays when required.</li><li>Diploma or higher qualification in Hospitality Management is highly regarded.</li><li>Full Australian working rights or eligibility for employer sponsorship.</li></ul>&nbsp;&nbsp;Apply NowIf you are passionate about hospitality and have the skills and experience to succeed in this role, we would love to hear from you.Please submit your resume and a brief cover letter outlining your relevant experience.&nbsp;

Which of the following best describes your right to work in Australia?

How many years of experience do you have in the hospitality industry?

How many years of supervisory or management experience do you have?

Do you have experience managing housekeeping and guest service operations?

Do you hold a Diploma or higher qualification in Hospitality Management?

Are you willing to relocate within Australia if required?

Join a growing hospitality company with long-term career opportunities

Hotel Services Manager

Housekeeping

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tourism

2 available jobs

Head Housekeepers

Hotel Services Manager